You know how it goes, the phone rings just as your receptionist is checking in a patient, another line flashes, and a clinician glances up wondering who should answer first.
In seconds, calm turns into a scramble: voices half-raised, patients waiting, another missed call that might have been a new booking.
I step in before that chaos starts. I pick up instantly in your clinic’s tone, capture every enquiry, and keep your diary flowing smoothly, even when staff are at lunch, on school-run duty, or home unwell.
Your team stays focused, your patients stay reassured, and you end the day with the phones quiet, the diary full, and everyone breathing easier.
You know the moment, every line lights up, reception’s mid-conversation, and another caller hits voicemail.
I step in the instant that happens, answering in your clinic’s tone so no one waits, no one leaves frustrated, and your team can breathe again.
I double-check names, times, and details as I book straight into your diary.
No double bookings, no gaps, no crossed wires, just smooth transitions that keep every clinician in the right room at the right time.
Whether it’s 8 a.m. on a Monday or 5 p.m. on a Friday, every caller hears the same warm, confident greeting.
Your clinic sounds calm and professional even when the waiting room’s full and the phones don’t stop.
I reduce errors and callbacks so your staff spend the day with patients, not paperwork.
Fewer fixes, fewer apologies, just smoother days that end on time and feel lighter for everyone.
When phones keep ringing and the diary’s a mess, even the best team feels stretched. I bring calm back to your clinic, clear phones, cleaner diaries, and calmer days, without adding headcount or juggling agencies.
When your line's busy or your receptionist is mid-check-in, I pick up the call.
Calls are answered instantly, details captured, and the queue disappears, no frantic “Sorry, one moment!” and no lost bookings.
I work inside your existing scheduling system, not around it.
Every appointment confirmed, every gap filled, every practitioner exactly where they need to be, so the day runs smoothly and everyone finishes on time.
If a caller sounds upset, confused, or needs urgent help, I don’t guess.
I route the call straight to your team with clear notes and context, so the patient feels cared for and you stay fully informed.
You decide when I step in.
Turn cover on or off instantly, change hours, or pause anytime. Setup is free, and billing only starts after your first 10 handled calls, zero contracts, zero pressure.
Think of me as the quiet extra pair of hands you always wished for, ready whenever phones pile up or staff are stretched thin. I slot straight into your day, keeping service steady and your team calm.
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
