1. Out-of-Hours Week
Leave the phones to me after hours or at the weekend.
You’ll see new patients booked while the clinic’s closed, real, measurable income that your team can’t argue with.
Let’s convince your team to trust a digital receptionist
You already know your clinic needs extra help, not fewer people, just fewer pressures.
But introducing something new can feel risky when others might misunderstand it.
This page makes that easy.
It gives you calm, evidence-based ways to show your team that bringing me in isn’t about replacing humans, it’s about protecting them: reducing interruptions, catching missed calls, and giving patients faster, friendlier service without adding anyone’s workload.
It’s the kind of progress good teams appreciate once they feel it.
Most clinics start with a short trial, a week of support during lunch breaks or after hours, so everyone can hear how natural it sounds and see the difference in their day.
You’ll have proof to share, confidence in how it feels, and the quiet satisfaction of knowing you’ve made your clinic calmer for staff and patients alike.
If you’ve ever thought, “We could use help, but I don’t want anyone to think I’m replacing them,” this page is for you.
Start Small
2. Overflow Trial
Divert calls for an hour, a lunch break, or an afternoon, whenever you’d normally miss them.
Every booking captured, every patient greeted calmly, all recorded in your own diary.
When you show that report, the difference speaks louder than any meeting ever could.
3. Reception Support Day
Run me alongside your front desk for one day.
Watch the interruptions fade, and notice how much calmer your team feels by 5 p.m.
The mood in the room is often the best evidence of all.
4. DNA / Late-Cancellation Audit
Let me handle patient bookings for a week.
When you see fewer no-shows and last-minute gaps, you’ll know it’s working, and so will your team.
Prove the Value Before You Need to Defend It
You don’t need to convince anyone yet, just gather proof.
Skip the tech talk and let the results do the persuading.
These simple, low-risk pilots let you see and show the impact before a single process or role needs to change.
Making the Case
It’s natural for teams to hesitate when something new arrives, especially in healthcare, where trust and tone matter deeply.
This isn’t about convincing anyone to “trust technology.” It’s about showing them that nothing important changes, except that life gets calmer.
Here’s how to help your colleagues and partners feel as confident as you already do.
- “AI will sound robotic.” → “I thought that too. But it doesn’t. Listen, it sounds calm, warm, and exactly like us. Most callers never realise they’re speaking with anything other than reception.”
- “What if it mishandles calls?” → “It’s designed to hand over the moment it’s unsure, no guessing, no risk to patient care. The safety net is built in.”
- “We already have a receptionist.” → “Perfect, this isn’t a replacement. It just catches the calls they can’t, covers lunch breaks or sickness, and keeps everything consistent. It protects your team, it doesn’t replace them.”
- “Patients won’t like it.” → “They already prefer quick, clear answers to long waits or voicemail. This just guarantees that, they feel looked after, not left hanging.”
- “Is data safe?” → “Yes, all data stays in the UK, encrypted, automatically deleted after 90 days if unused. GDPR compliance is built in from the start.”
Most of the time, once people hear how natural it sounds and see how it protects both staff and patients, the hesitation disappears.
Keep the conversation focused on three things that everyone values, control, safety, and proof. Those words win the room every time.
See the Calm Pay for Itself
The proof is simple: when every call is answered and every booking captured, the numbers start to take care of themselves.
Even small recoveries, a few extra calls each week or fewer missed appointments, add up fast, often covering your costs several times over.
Example 1: Recovered Bookings
Average missed calls per week: 10
Conversion rate to new appointments: 40 %
Average fee per new patient: £60
→ That’s around £240 a week, or £12,000 a year of income quietly slipping away, often from calls missed while your clinicians are busy helping someone else.
Divert those calls, and you’ve turned lost potential into patient loyalty.
Example 2: Avoided Late Cancellations
Two late cancellations per week avoided: 2 × £60 = £120/week
That’s roughly £6,000 a year, plus calmer diaries, less wasted clinician time, and patients who feel genuinely cared for.
Example 3: Smarter Staffing Investment
Full-time receptionist: ~£27,435 / yr (salary + NI + pension)
External call service: £6,000–£9,600 / yr (business hours only)
Autena 24/7 cover: £2,148 / yr
But this isn’t about replacing people, it’s about supporting them.
I work quietly in the background so your reception team can focus on faces, not phones.
Even partial use usually pays for itself after one or two extra bookings each month. But the real return isn’t just financial, it’s the freedom your team gains to do the work that truly matters.
No frantic call-backs, no lost patients, no guilt about what was missed. Just calm, consistent service that strengthens both your reputation and your bottom line.
Why Partnering Outside Can Strengthen What’s Inside
Great clinics don’t do everything alone, they build strong partnerships that protect their team, patients, and reputation.
I work quietly alongside your staff, filling the gaps that used to cause stress, so your clinic feels calm and dependable no matter what the day brings.
- Fresh perspective. I notice what busy teams can’t, missed calls, diary friction, unlogged enquiries, and help you put things right before they become problems.
- Safe challenge. Because I’m not part of the internal hierarchy, I can flag what’s being overlooked without politics or pressure, a calm, objective voice that helps you improve.
- Consistent tone. I never have off days, never sound tired, and never let tone slip, giving every patient the same professional welcome, every time.
- Resilience. Staff absence, turnover, or sudden growth won’t ever break your communication flow. Your phones stay steady; your patients stay confident.
- Evidence. Each week, you’ll see exactly how many calls, bookings, and opportunities were captured, calm you can measure, proof your team can trust.
This isn’t about outsourcing reception, it’s about protecting care.
Think of me as the calm, capable colleague who quietly keeps everything connected, so your team can focus on what humans do best: empathy, expertise, and care.
Let’s Prove It Together.
Calmly, Clearly, and Without Risk
You don’t need a sales pitch, you need to see it working in your own clinic.
That’s exactly what we’ll do.
I’ll set everything up free of charge, then handle your first 10 calls before any billing begins. Your team can listen in, review call notes, and see every booking captured, their own proof that nothing slips through, and no tone is ever lost.
Want to show the team first? I can join your next meeting or quick demo, answering questions directly and showing how I fit beside your reception, not instead of it.
No contracts. No pressure. Just calm, transparent proof, so when you decide, it’s with confidence, not persuasion.
Got a challenge? Let’s fix it.
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
About Me
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
How I Help
- Overflow I pick up when lines are busy, keeping patients cared for and every opportunity captured.
- Out-of-Hours I keep your clinic open evenings, weekends, and holidays, so patients always reach a friendly voice.
- Daytime Partner I share the load with your front desk, helping the day flow smoothly and calmly.
- 24/7 Care Line Continuous, reliable cover that keeps your practice open and trusted, even while you rest.