You finish for the day, lock up, and finally switch your phone to silent, but your patients don’t stop needing you.
A cancellation comes in. A new enquiry tries to book. Someone anxious calls for reassurance.
I’m there for every one of them.
I answer instantly, in your clinic’s own warm, professional voice, booking appointments, taking messages, and handling urgent calls with care.
With Care Line, your clinic never sounds closed. Every caller hears the same calm confidence, day or night, weekday or bank holiday, while you enjoy the freedom of knowing it’s all handled, perfectly.
It’s not just cover. It’s control, consistency, and peace of mind, 24 hours a day.
The moment your team signs off for the day, I take over, seamlessly.
Whether it’s 9 p.m. on a Sunday or 7 a.m. on a bank holiday, every caller is answered in your clinic’s own calm voice, booked correctly, and reassured instantly.
Your clinic never feels closed, and your patients never feel ignored.
Across every branch, time zone, or hour, I keep your voice identical, calm, confident, and professional.
Patients experience one clinic, one standard, one trusted brand, even when half your team’s asleep.
You sound like the well-run, always-ready practice you’ve always wanted to be.
When a caller sounds anxious, upset, or in pain, I recognise it instantly and route the call directly to your on-call contact.
Every urgent call is handled with care, speed, and empathy, protecting both your patients and your reputation.
Each week, you’ll see exactly how many calls were answered, bookings secured, and cancellations prevented, all clearly summarised.
It’s calm you can measure, proof you can show, and reassurance you can feel every single day.
The calm confidence that comes from knowing every call, every hour, every day is handled, perfectly.
24/7 cover means your clinic never sounds closed, your patients always reach care, and you never have to think about the phones again.
Whether it’s a new patient calling at 10 p.m. or a worried parent ringing at 3 a.m., I answer instantly in your clinic’s own warm tone.
Every call is handled live, with the same care and clarity your patients expect during the day, so your clinic feels open, organised, and dependable at every hour.
Every appointment, change, or message is logged directly into your diary or CRM with full accuracy checks.
You start each day already ahead, diary tidy, follow-ups handled, nothing forgotten.
When a caller sounds distressed, uncertain, or in pain, I recognise it instantly and connect them to your on-call contact without delay.
Empathy guides every escalation, fast when needed, calm when it counts, keeping patient trust intact and your clinic’s care standard consistent.
Every interaction meets UK healthcare privacy standards, data stored securely on UK servers and deleted after 90 days.
Patients trust your professionalism, and that extends to every call they make, day or night.
Around-the-clock cover doesn’t just answer calls, it protects your clinic’s reputation, your patients’ peace of mind, and your own freedom to truly switch off.
I handle every conversation exactly as your team would, so service never sleeps, and quality never slips.
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
