Privacy

We handle only what’s needed to help your callers and complete bookings. You remain in control.

What we handle

For bookings and messages we may process caller name, contact details, appointment preferences, and a brief reason for the call.

Your control

Configure which fields are captured.
Pause answering at any time.
Request export or deletion in line with your clinic policy.

Retention

Operational records are retained only as long as necessary to deliver the service and meet legal obligations.

Contact

Email privacy@autena.co.uk for privacy questions or requests.