A patient’s knee starts hurting again after dinner.
They search online, call your clinic, and get voicemail.
So they ring the next one down the list… and book there instead.
That’s what out-of-hours cover really prevents.
I answer those evening and weekend calls in your clinic’s own warm tone, guiding every caller to book, not hang up.
Cancellations get rebooked, new enquiries turn into appointments, and your name becomes the one local patients trust to always be there.
I’m not a chatbot or call centre.
I’m your clinic’s calm, capable voice after hours, turning missed opportunities into new bookings, and giving you the rare luxury of rest without revenue slipping away.
A patient who calls after dinner isn’t browsing, they’re ready to book.
Instead of voicemail silence, they hear your warm, confident greeting and get an appointment confirmed there and then.
Every caller feels cared for, and every opportunity stays yours.
Most clinics lose new patients after 5 p.m. they simply call elsewhere.
I answer those calls, capture new appointments, and rebook cancellations before your competitors even see them.
What used to be quiet hours becomes your most productive time of day.
You can finally stop glancing at your phone on holidays or checking voicemails before bed.
Every call, every message, every booking is handled, with clear notes waiting for you each morning.
Your clinic keeps moving, even when you’re switched off.
It’s 6:05 p.m. your clinic’s closed, and a patient finally finds a moment to call. They hear the answerphone, hesitate, then hang up, frustrated, promising themselves they’ll try again tomorrow.
I answer at that moment, in your clinic’s warm, professional voice, reassuring them they’ve reached the right place, capturing their details, and booking their appointment before the thought slips away.
You rest easy, knowing your patients never reach a dead end, and your clinic never misses the calls that matter.
Sleep better, and grow faster.
Out-of-hours calls are when new patients finally have time to reach out. When your clinic answers and others don’t, you win the booking and their trust. I make sure you never miss that moment.
I pick up instantly from 5 p.m. to 9 a.m. or any hours you choose, so patients never hit voicemail or wait until morning.
Every call is answered in your clinic’s warm tone, making you the one they trust to be there when it matters.
When a caller sounds anxious, in pain, or confused, I recognise it immediately and route the call to your on-call clinician or send an alert.
Every patient gets calm reassurance and fast direction, protecting both care quality and your clinic’s reputation.
I log every appointment, change, and cancellation directly into your diary, so your schedule starts the next day already up to date.
That means no backlog, no call-backs, and no income lost while you sleep.
Each morning, you’ll see exactly who called, what was booked, and what needs attention, all summarised clearly.
It’s like waking up to a clinic that’s already one step ahead.
Most new patients call after hours, when the pain flares or the worry sets in.
If your clinic doesn’t answer, they’ll call the next one that does.
I make sure that caller reaches a calm, helpful voice that sounds just like yours, and books, not bounces.
£49/month · 300 mins · 17:00–09:00 + weekends/bank holidays.
Or try the Night & Weekend 6-Pack £49 (6 activations in 30 days, fair use 90 mins each).
Or begin with the Starter Pass — £29 (credited to month one).
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
