The calls come in waves, one for podiatry, one for rehab, one asking for “whoever does orthotics.”
Reception hesitates, staff whisper across rooms, and a patient ends up on hold longer than they should.
You know that uneasy feeling when your clinic sounds disorganised, even though everyone’s working flat-out.
I stop that before it happens.
I answer every call in your clinic’s calm, unified tone, understand the language of each service, and route enquiries precisely where they belong. Patients feel confident; your team stays composed; your clinic finally sounds as professional as the care you deliver.
You know the moment, a patient calls asking for “the person who helped me last time,” and nobody’s sure if it was podiatry or rehab.
I identify what they need, connect them instantly, and log every detail in the right diary, no wrong transfers, no awkward apologies, no lost bookings.
One clinic, one standard.
Whether a patient calls about physio, massage, or orthotics, they hear the same calm confidence that defines your care.
It turns a busy clinic into a single, trusted brand, patients stop feeling like they’re calling departments and start feeling they’re calling you.
When practitioners share rooms and time slots, it’s easy for diaries to clash or gaps to appear.
I coordinate everything, confirming, amending, and balancing schedules across disciplines, so no one doubles up, runs late, or loses focus. Your day stays steady, and your team finishes on time.
From the first ring to the final reminder, every interaction feels clear and connected.
Patients get quick answers, confident booking, and one continuous experience, the kind that keeps them returning and recommending your clinic.
Managing multiple services shouldn’t mean managing constant confusion.
I keep multi-discipline teams sounding united, running smoothly, and leaving patients with confidence in every call.
A new patient calls asking for help with knee pain, is it physio, podiatry, or rehab?
I understand the difference. I guide them to the right service and book them confidently, using the same language your team would.
No confusion, no “let me check,” just competence that reassures patients from the first call.
When a patient’s unsure, in pain, or calls the wrong department, I don’t guess or delay.
I clarify, act quickly, and hand over with context, so your clinicians step in informed and your patients feel cared for, not passed around.
I connect directly with your clinic’s software to manage every practitioner’s diary in real time.
No double bookings, no missed slots, no “who’s free at 3pm?”
Your team stays focused, your rooms stay optimised, and the day flows smoothly instead of colliding.
I sound exactly like your clinic, calm, warm, and professional, but adapt my words for each service.
Whether it’s a rehab review or a podiatry follow-up, patients always hear one unified voice.
It feels like a single front desk that truly knows them.
When different disciplines share the same name but sound like separate teams, it creates confusion and pressure.
I bring every service together, so your clinic feels calm, consistent, and completely aligned.
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
