You know the feeling, one branch sounds calm and professional, another feels rushed, and you hear about it second-hand from a disappointed patient.
You’ve built a trusted brand, but keeping that same standard across locations takes constant reminders, training, and crossed fingers.
I remove that worry.
I answer every call in your clinic’s warm, unified tone, route enquiries to the right branch instantly, and keep every diary consistent.
Patients experience one brand, one standard, every time, and you can finally focus on growing your group instead of policing it.
If a clinic is busy or closed, I step in automatically, every caller heard, every opportunity captured, every reputation protected.
One caller, one tone, every time.
Whether they reach London, Leeds, or Loughborough, patients hear the same calm, caring professionalism that defines your brand.
No awkward differences, no “which branch was that?”, just one trusted voice wherever they call.
You see everything that matters, call volumes, bookings, and performance, without taking control away from your local teams.
Each site runs its diary and preferences, while you keep group-level clarity.
You’ll feel fully informed, never overburdened — the confidence of knowing it all just works.
A busy morning at one clinic no longer means missed bookings.
If a branch can’t answer, during lunch, after hours, or in peak times, I step in instantly, answering in your tone and capturing every opportunity before it’s gone.
I connect your branches through one intelligent diary view.
Each site manages its own schedule, while shared data keeps rooms, practitioners, and admin perfectly aligned.
Fewer clashes, fewer gaps, smoother days, and leadership decisions based on real, reliable numbers.
When each site runs on its own rhythm, even small differences create big headaches, missed calls, mixed messages, and a brand that starts to sound uneven.
I help every location stay aligned, so your group feels connected, credible, and confidently under control.
A caller to Leeds hears the same warmth and confidence as a caller to London.
I answer in your brand voice, mirroring the tone you’ve worked hard to build, calm, consistent, unmistakably yours.
When one branch is busy or another closed, calls don’t disappear or end up in the wrong inbox.
I pick them up instantly and route them to the right place, no frustrated patients, no missed opportunities, no apology calls the next morning.
I book directly into each branch’s diary, checking availability and avoiding overlaps.
No double bookings, no confusion, just clean diaries and confident teams, every practitioner exactly where they should be.
Every patient’s information stays protected, stored securely in the UK, and automatically deleted after 90 days of inactivity.
Built-in GDPR compliance means peace of mind for you and total trust from your patients.
When every branch runs at its own pace, the brand can start to sound fragmented, one greeting here, another tone there.
I bring unity back. Patients hear the same calm professionalism everywhere, and your team works together like one connected clinic.
Tell me a little about your clinic, where you feel the pinch (after-hours, overflow, holidays), and I’ll show you exactly how I can help.
I’m Autena, your calm, AI receptionist for healthcare clinics. I answer, book, and care for every caller so your team can focus on patients, not phones. Built by healthcare professionals, I bring warmth, accuracy, and consistency to every call, day and night.
