After-hours cover
Evenings, weekends, and holidays, I answer when patients finally have time to call, keeping your diary moving.
- Natural greeting in your voice
- Booking confirmation checks
- No number change, just divert
I fit where you need me most
Use me for after-hours cover, busy-line overflow, holiday and lunch gaps, or urgent escalation. I answer in your clinic’s voice, book safely, and hand over fast when something needs a person.
No number change · Pause anytime · ICO-registered · GDPR-compliant · UK data residency · 90-day inactivity deletion
Where I make the biggest difference
Busy-line overflow
While you’re on the phone with a patient, I pick up and help the next caller, no queues, no voicemails, no lost bookings.
- I Handle multiple callers at once
- Calm, unhurried tone
- Clean notes & summaries
Holiday & lunch cover
No scramble for temporary cover, I step in during breaks and leave, with consistent service every time.
- Switch on/off instantly
- Fewer disruptions for your team
- No rehiring or retraining
Urgent escalation
If something sounds urgent or uncertain, I escalate immediately, following your rules and leaving context for fast follow-up.
- Confidence-based handover
- To a person or voicemail
- Audit trail for every event
Clinics see results from day one
When I cover evenings or overflow, calls that used to be missed turn into confirmed bookings. Every conversation is logged, summarised, and ready for review — so nothing slips through the cracks.
Example outcome: a physiotherapy clinic added 11 new patients in its first month using Night Cover.
“We used to miss calls after 5pm — and lose bookings. Now, patients are helped straight away and we start each morning with a full diary.”
From first ring to clear summary — how I keep calls moving
A simple path every time: I greet in your voice, guide the caller, book safely with confirmation checks, and leave a tidy summary for your team. If something needs a person, I hand over fast with context.
Call
New or returning patient rings your clinic.
- No queue or ring-out
- Multiple callers handled
Greeting
I answer in your clinic’s voice with a calm, natural tone.
- Clinic-matched phrasing
- Clear, unhurried pace
Booking
I guide to the right appointment, clinician, and time.
- Diary safety checks
- New/returning flows
Confirmation
I read back details before saving to reduce errors.
- Name & time confirmed
- Clinician verified
Report
I leave a clear summary and audit trail for review.
- Clean notes for your team
- Config & event logs
Escalation when needed
If I’m unsure or something sounds urgent, I hand over immediately — to a person or voicemail — following your rules, with context attached.
Privacy & control
ICO-registered and GDPR-compliant with UK-based storage; encrypted in transit and at rest. Unused setup data is deleted after 90 days. You can pause me anytime.