How can we help?

Setup takes minutes. These quick guides cover the most common questions.

Quick start

  1. Create account: Add clinic name and greeting.
  2. Choose coverage: Night, Day+, or 24/7.
  3. Set escalation: On-call mobile or secure inbox.
  4. Divert your line: Schedule or on demand.
  5. Make a test call: Check greeting, booking, and notes.

FAQs

How do I pause Autena?
Use the control panel to pause instantly, or schedule coverage windows in advance.
Can I change plans later?
Yes. Switch between Night, Day+, and 24/7 any time. Your minute bundle adjusts accordingly.
When does billing start?
Only after your first 10 handled calls. Setup is free and can remain on standby.
What if I need a person to handle a case?
Set escalation paths (e.g., on-call). Autena will route with a concise note for quick follow-up.

Pricing & plans

Minute bundles and overage explained.

Open pricing

Contact Us

Get in touch

We’re here to help with setup, pricing, or partner access.