Hear the greeting
- Calm, human tone (no robotic phrasing)
- Uses your clinic’s name and preferred wording
See it. Hear it. Control it.
Listen to a greeting, watch a booking, and see what happens when Autena isn’t sure — before you try it with your callers.
Short demos
Booking change (20s)
- Finds existing booking
- Confirms new time
- Reads back details
Escalation handover (18s)
- Recognises sensitive case
- Routes to chosen contact path
- Leaves concise note
Reliability & fallback
Diagram: divert in → answer → if line fails, clear fallback and log.
- Documented fallback when lines fail
- Audit trail for follow-up
Privacy & control
Overview: minimal data, access control, 90-day inactive deletion.
- GDPR and ICO data protection by design
- Unused clinic setup deleted after 90 days
You stay in control
Switch on only when you want cover. Divert your existing number for nights, busy periods, or full 24/7.
Pause instantly. Bring calls back to your front desk at any time.
Review transcripts. Clear audit trail for bookings and escalations.
- No new number to manage
- Confidence-based escalation to people
- Confirmation checks to prevent booking mistakes
Privacy by design
Minimal data handling
Only details necessary to complete a booking or message are processed. You control what’s captured.
Clear audit trail
Calls and actions can be logged for accountability. Escalations include concise, relevant notes.
Control at any time
Pause instantly, adjust coverage, or clear data according to your clinic policies and retention rules.
What caller data is stored?
Only what’s needed to complete bookings or messages (e.g., name, contact, appointment details). You can restrict fields.
How are urgent matters handled?
They follow your configured escalation path (e.g., on-call mobile or secure inbox), including a concise summary.
Can we export or delete data?
Yes. You remain in control and can request exports or clear-downs according to your clinic policy.
Common questions
Will patients notice it isn’t a person?
Calls are answered in a warm, human tone with natural pacing and your clinic’s wording. Most callers simply experience a helpful receptionist.
How do you handle urgent or emotional calls?
We escalate immediately to a person or voicemail — and leave a clear note with context so nothing is missed.
How do you avoid booking errors?
Read-back confirmation of name, time, and clinician before saving, with a transcript and audit trail available.
What data do you keep?
Only what’s needed to handle calls and bookings. If unused for 90 days, your clinic setup is deleted automatically.
Do we need to learn a new system?
No. Keep your current number. Just use a line divert when you want cover; pause any time.
Ready to try it with your callers?
Start free. Billing begins only after your first 10 handled calls.