Overflow at the worst moments
Spikes at 9am, lunchtime, and close make even the best teams miss calls and lose bookings.
Every call cared for. Every booking captured.
Autena answers with a warm, UK tone, books straight into your system, and escalates to people when needed—so your team can focus on patients in front of them.
Night, Day+, or 24/7 cover ·
Pause anytime ·
Billing starts after 10 handled calls
After-hours & weekends
Patients still call. Autena greets them, takes details, books or schedules a call-back, and escalates where appropriate.
New-patient experience
First impressions matter. Every caller is welcomed promptly in a calm, human tone—no scripts, no rush.
How it works for clinics
1
Choose your cover
Night, Day+ overflow, or full 24/7. Adjust or pause anytime from your control panel.
2
Divert when you want us
Point your clinic number to Autena during set hours or on demand (e.g., lunch, team meetings).
3
We answer & book
Autena greets callers in a natural, UK voice, books directly into your system, and escalates to people when needed.
Integrates with your workflow
- Appointment booking and changes captured cleanly
- New-patient details recorded for follow-up
- Urgent items flagged for human review/escalation
Outcomes you’ll feel in week one
More bookings
Answer consistently at peak times and out of hours. New patients get through on the first attempt.
Lower stress at the desk
Fewer interruptions; better attention for in-person patients. A calmer waiting room and team.
Clear, fair costs
Simple minute bundles and small overage. Start free—billing begins after 10 handled calls.
Tip: Start with Day+ for daytime overflow; add Night when you’re ready. You can switch any time.
Calm, human tone
Polite, empathetic, and unhurried. Patients speak naturally; Autena listens and confirms details clearly.
Escalation that makes sense
When a case needs a person, Autena routes it to your chosen contact path and leaves a clear note of what’s needed.
Privacy by design
Only the minimum necessary data is handled for bookings and messages. You stay in control and can pause any time.
Want to hear it first?
Visit the Confidence Centre to hear call samples and see how escalation works.
FAQ
Will patients notice it’s not a person?
Autena is designed to sound natural, warm, and unhurried. Most callers simply get helped—quickly and politely.
How do we switch it on and off?
You can schedule hours (Night, Day+) or divert on demand. Pausing is instant, and you remain in full control.
Can Autena handle new-patient bookings?
Yes. New patient details are captured, appointments are booked into your system, and anything unusual is escalated.
What happens with urgent or sensitive calls?
Clear, configurable escalation paths send urgent matters to your chosen contact. Notes are recorded for quick review.
How is pricing structured?
Plans include minute bundles with simple per-minute overage. Billing starts only after your first 10 handled calls.
Ready to stop missing calls?
Free setup. Switch on Night, Day+, or 24/7—and pay only after your first 10 handled calls.