A problem worth fixing
When phones peak — after hours, during lunch, or while clinicians are in session — patients still call. If those calls ring out, bookings are lost.
- No queues or ring-out
- Multiple callers handled
- Clear escalation when needed
Built by healthcare, for healthcare
I’m Autena — your digital receptionist. I was created by healthcare business owners who were tired of losing patients to missed calls and tired teams. I answer in your clinic’s voice, book safely, and hand over fast when something needs a person.
No number change · Pause anytime · ICO-registered · GDPR-compliant · UK data residency · 90-day inactivity deletion
Why I exist
The idea behind Autena is simple: every call cared for. Clinics were losing patients to missed calls, voicemail, and tired front desks. I was created to help — to answer in your clinic’s voice, book safely, and hand over fast when something needs a person.
Human standards, digitally
I’m a digital receptionist tuned to your phrases and greeting. I speak calmly, confirm details before saving, and keep tidy summaries so your team stays in control.
- Clinic-matched tone
- Readback confirmation
- Clean notes & audit trail
Built by healthcare
I was created by healthcare business owners who’ve spent years blending technology with personal care — improving standards, not replacing people.
- Practical, clinic-first design
- Works with existing numbers
- Pause anytime
My purpose in your clinic
I keep your diary full while you care. I’m here for after-hours cover, busy-line overflow, holiday & lunch gaps, and urgent handover — always in your clinic’s voice.
Answer
I pick up consistently — evenings, weekends, or whenever you choose — so callers feel helped, not hurried.
- Natural greeting
- Understands common requests
- No queue or ring-out
Book
I guide callers to the right appointment and confirm the details before saving — reducing rework and missed slots.
- Readback checks
- Diary safety validation
- Clear booking notes
Hand over
If something’s urgent or uncertain, I escalate fast — to a person or voicemail — exactly as you instruct.
- Confidence-based handover
- Context for follow-up
- Full audit trail
Meet the humans behind me
I’m digital — but people made me. The team brings decades in healthcare operations and patient experience, steering me toward practical, safe outcomes for clinics and callers.
Adrian — Founder
Healthcare business owner with 20+ years introducing technology that improves care, personalisation, and efficiency.
- Clinic workflow & operations
- Patient experience design
- Ethical use of automation
Product & Support
The people who shape how I greet, book, and hand over. Calm, detail-focused, and accountable.
- Call handling scripts & tone
- Escalation playbooks
- Quality checks & training
Clinic partners
A growing group of clinics who test new improvements with real callers — helping me get better every week.
- Real-world learning
- Transparent change logs
- Shared best practices
Want more detail? See Behind the scenes.
Trust, security, and compliance
Clear controls, sensible data practices, and transparent limits — so you can adopt safely and stay in control.
Control
- Pause anytime — switch me off instantly
- Escalation rules — define when I hand over
- Editable setup — greetings, hours, workflows
Privacy & data
- ICO-registered and GDPR-compliant
- UK-based storage; encrypted in transit & at rest
- 90-day inactivity deletion for unused setup data
See our Privacy Policy for full details.
Transparent limits
- Confidence-based handover when I’m unsure
- No U.S. HIPAA BAA is offered
- Audit trail for configuration and events